Refund Policy

Last updated 3 October 2026

You can cancel whenever you like. If you are new to HexaTape and it isn't for you, ask within 7 days and we will refund your first payment in full.

01Cancel anytime

You can cancel a card subscription whenever you like, from your billing page or by emailing us. Cancelling stops future renewals, and you keep access until the end of the period you have already paid for. Crypto subscriptions don't renew, so there is nothing to cancel.

027-day refund on your first subscription

If this is your first HexaTape subscription, you can ask for a full refund within 7 days of your first payment. Your access ends when the refund is issued. This applies once per customer.

03Other payments

Renewals, and payments after your first subscription, are not refundable, and we don't refund partial periods. There are three exceptions:

• Billing mistakes. If we charged you twice, charged you after you cancelled, or charged the wrong amount, we refund the mistake in full.
• A plan we stop offering. If we stop offering a paid subscription before the end of a period you paid for, we refund the unused part.
• Where the law requires a refund.

04How to ask

Email support@hexatape.com from the address you subscribed with (or include your crypto invoice number) and tell us which payment it is. We aim to reply within two business days.

If you don't recognize a charge, or something went wrong, please email us before disputing the charge with your bank. We can usually sort it out faster that way. Our charges appear on card statements as HEXATAPE.

05How refunds are paid

• Card payments go back to the card you paid with, through Stripe. Banks usually take 5 to 10 business days to show a refund.
• Crypto payments are refunded in the same coin and on the same network, for the US-dollar amount you paid, converted at the market price when we send it. We pay the network fee. We send the refund back to the address the payment came from, after you sign a short message with that wallet to show it is yours. If you paid from an exchange account, which can't sign messages, tell us and we will confirm the request another way before sending anything.

We will never ask for your private key, your recovery phrase or your card number. Anyone who does is not us.

06Late, short or wrong crypto payments

Crypto that arrives after an invoice has expired, for the wrong amount, as a different coin or on a network we didn't ask for is not credited automatically. Email us the transaction ID. If we can match it to you, we will either give you the access you paid for or return the coins as described above. Coins sent on a network we don't support may be impossible to recover.

07Contact

Email support@hexatape.com or write to us: